Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer simple and transparent delivery pricing:

  • Free delivery on all orders over $250

  • Flat-rate delivery of $20.00 for orders under $250

Shipping costs always appear at checkout before payment, so you can review everything clearly before completing your order.

We currently accept the following payment methods:

  • Zelle

  • E-Transfer
  • Google Pay

  • Wire Transfer
  • Apple Pay

  • Cryptocurrency payments

In addition, we offer a 10% discount on Bitcoin payments

Delivery time depends on your location and the product ordered. Orders typically process within 2 to 5 business days. Express  Delivery is an option that is only accepted if  requested by buyer upon payment , and it takes 1 to 2 days to process.

Once your order ships, you receive confirmation details so you know what to expect. Because some items require careful handling, delivery times may vary slightly between product types.

Shopping with us is secure. All payments process through trusted payment platforms, and we do not store sensitive payment information on our servers.

We only collect the information needed to complete your order and provide support. This approach helps protect your privacy while maintaining a smooth checkout experience.

After you place an order:

  1. You receive an order confirmation

  2. Your order enters processing

  3. The item is carefully prepared

  4. The order moves to dispatch

  5. You receive updates as the order progresses

This structured process ensures accuracy and consistency at every stage.

Yes. After your order is confirmed, you receive an invoice or receipt with full order and payment details. You can keep this document for your records or future reference.

Send us an email

We pride ourselves on having the very best customer service in the business. If you have any questions or concerns, please see our frequently asked questions. If you don’t find the answer to your question, please reach out to us using the contact info below, and we will get back to you as soon as possible

Direct channels

Response time: most emails answered within a few business hours; never longer than one business day.